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Cxquest

CXQuest is a technology and business insights platform. It covers digital transformation and fintech trends helping enterprises navigate the changing landscape of the modern economy through strategic content and innovation news.

Cxquest's Articles

Income Tax Act Overhaul: CX Lessons in Simplification

From Compliance to Experience: CX Lessons from India’s Income Tax Act 2025 What happens when a system built for enforcement is redesigned for experience? With the

2026/03/21

CGSMFI 2.0 Aims to Strengthen Microfinance Liquidity

Strengthening Microfinance Liquidity: A CX Perspective on CGSMFI 2.0 The Government of India’s launch of the Credit Guarantee Scheme for Microfinance Institutions

2026/03/21

SAP and SRH: Academia Push Signals a Shift in CX Talent Strategy

Bridging the Digital Skills Gap: How SAP and SRH University’s India Expansion Signals a Shift in CX Talent Strategy The expansion of academic-industry collaboration

2026/03/20

Context First: Mohit Jamwal of Exotel on the Future of AI-Driven Customer Engagement

Across global markets, customer experience is undergoing a structural shift driven by artificial intelligence, automation, and real-time engagement technologies

2026/03/20

Patient Experience in Healthcare: Dr. Vivek Desai on Strategy, Infrastructure, and the Future of Patient-Centric Hospitals

Customer experience in healthcare extends far beyond clinical outcomes. Today, hospitals are increasingly recognizing that patient journeys are shaped by the entire

2026/03/19

Production Intelligence is Shaping CX in AVGC-XR

Bridging Production Intelligence and CX: IICT and Gativedhi’s Strategic Collaboration The Indian Institute of Creative Technologies (IICT) has partnered with Gativedhi

2026/03/19

Ubuntu Vulnerability Signals Rising CX Risks in Digital Infrastructure

Security Vulnerability in Ubuntu Highlights Hidden Risks to Digital Customer Experience A newly identified vulnerability in Ubuntu is drawing attention to a critical

2026/03/19

Project SnowWork Signals Shift to AI-Driven CX Execution

Snowflake Introduces Autonomous AI Platform to Bridge Insight-to-Action Gap has announced the research preview of Project SnowWork, an autonomous enterprise AI

2026/03/19

Accenture and Databricks Signal Shift to Scaled Enterprise AI

Accenture and Databricks Expand Partnership to Scale Enterprise AI Adoption Accenture and Databricks have expanded their long-standing collaboration to accelerate

2026/03/18

Real Estate Operations: Vertical AI Platforms Redefine CX

VerbaFlo Secures Funding to Scale AI-Driven Customer Engagement in Real Estate VerbaFlo, a conversational AI platform focused on residential real estate, has raised

2026/03/18