Cxquest

Cxquest

CXQuest is a technology and business insights platform. It covers digital transformation and fintech trends helping enterprises navigate the changing landscape of the modern economy through strategic content and innovation news.

Cxquest's Articles

India’s GCCs: From Cost Centers to Global Innovation Engines

India’s GCCs: From Cost Centers to Global Innovation Engines

India’s GCCs Are No Longer Back Offices: They’re Becoming Global Innovation Engines Ever sat in a leadership review where the India GCC team presented faster delivery

Ideological Echo Chambers: The Hidden CX Cost of Engagement-Driven AI

Ideological Echo Chambers: The Hidden CX Cost of Engagement-Driven AI

When Algorithms Shape Belief: The Hidden CX Cost of Ideological Echo Chambers Ever noticed how your digital feeds rarely challenge you anymore? The opinions feel

AlUla Emerging Market Economies Conference: Why CX Leaders Should Pay Attention

AlUla Emerging Market Economies Conference: Why CX Leaders Should Pay Attention

What the AlUla Emerging Market Economies Conference Reveals About the Future of CX in a Fragmented Global Economy Ever watched a carefully designed customer journey

Safe Dubai 2026: What Intelligent Infrastructure Teaches CX Leaders About Risk and AI

Safe Dubai 2026: What Intelligent Infrastructure Teaches CX Leaders About Risk and AI

What Can CX Leaders Learn From Safe Dubai 2026 About Intelligence, Risk, and Experience Design? What happens when systems fail quietly—and no one notices until

WhatsApp Case: What India’s Supreme Court Teaches CX Leaders About Trust and Consent

WhatsApp Case: What India’s Supreme Court Teaches CX Leaders About Trust and Consent

When Courts Step Into the Journey: What the WhatsApp–Meta Privacy Case Teaches CX Leaders About Trust, Consent, and Power A moment every CX leader dreads You open

How IntelliHost Turns Booking Data into Human Decisions

How IntelliHost Turns Booking Data into Human Decisions

When AI Knows the Answer—but the Customer Still Hesitates Have you ever followed an AI recommendation and paused before acting on it? Not because it was wrong.

Luxury Services: How Technology Is Rewriting Trust in India’s Cleaning Industry

Luxury Services: How Technology Is Rewriting Trust in India’s Cleaning Industry

Ever handed over a luxury handbag or leather shoe to a luxury services provider—and spent days wondering whether it would come back the same? No tracking. No visibility

Legal CX: Adv. Shaili Muzoomdar on Rethinking Divorce and Empowering Women

Legal CX: Adv. Shaili Muzoomdar on Rethinking Divorce and Empowering Women

In a world where law often unfolds as a contest of rights and wrongs, Adv. Shaili Muzoomdar’s work stands out for its compassion, clarity, and courage. A practicing

GaN and Strategic Capability: What CX Leaders Can Learn from India’s Breakthrough

GaN and Strategic Capability: What CX Leaders Can Learn from India’s Breakthrough

From Denial to Differentiation: What India’s GaN Breakthrough Teaches CX Leaders About Building Strategic Capability A familiar scenario: does this sound like your

Quick Commerce CX: Why B2B Logistics Is the Real Experience Engine

Quick Commerce CX: Why B2B Logistics Is the Real Experience Engine

Why Quick Commerce CX Breaks Without B2B Logistics—and How Shipway Cargo Signals the Next CX Operating Model Imagine this.: Your quick commerce app promises delivery